We understand that when buying any product online, it can be hard to make a decision. We know many of you like to read what other people experienced, to help you decide.
At Connoisseur Wrenn you have the opportunity to rate us and review our product range. We want you to have the confidence to make your purchase a pleasurable experience.
By letting us know what you think, you’ll help other customers make the right decision and help us improve our service to you too.
The loco arrived safe and sound. It is just as described and I am very happy with my purchase. This loco is instant nostalgia to me, as Wrenn were my re-entrance to the world of model railways on my return to the UK from Australia.
Also, thank you so much for fitting a HD coupling. Your service has been superb and I would say you now have a long term customer. Thanks again, Michael Quilter.
Michael we are here to help and are pleased to have been of service. Thank you for your vote of confidence.
My Hornby order R3327 arrived well packed and runs beautifully. Thanks very much for such excellent service, regards Jason.
Jason I’m pleased we have been of service. If we can help moving forward please do not hesitate to contact us. Regards Bruno
I have purchased a few locos over the past few months and just wanted to thank you for your excellent service. The locos are in excellent condition as are the boxes and great value for money.
I’m always checking your website for new additions and am sure further orders will follow. Thanks again and best regards,
Thank you for taking the trouble to contact us. Your comments are very much appreciated.
If we can be of any further help just let us know.
Thank you for a superb and worthy W2218, 2-6-4t running number 80079 replacement. Absolutely brilliant !
Your time and effort to resolve the situation with a positive outcome is very much appreciated. With best regards
Thank you for your kind comments, they means so much to us. Regards
The ‘Beachy Head’ arrived on Saturday (31-06-2025) as promised, nice, fast delivery. She’s an absolute beauty!! Now fully detailed, and with 2 discs placed as seen at the Bluebell Railway. Performance is smooth, quiet, and surprisingly fast and powerful – brilliant all-rounder – absolute star!! Basically, this is a quick ‘thank you’.
Can’t thank you enough for your seal of approval.
This was my first order from Connoisseur Wrenn and the whole experience was one of dealing with a very professional company . Bruno was prompt and helpful in all his replies to my enquiries, by email and over the phone. The Wrenn wagons I ordered arrived quickly, well packed and helpfully accompanied by a packing slip. Each wagon was exactly as described on the website and I’m very pleased with them, so pleased in fact that I’m, about to order some more!
Chris thank you for your vote of confidence, it’s very much appreciated. Our aim is always to surpass expectations, as customer satisfaction is paramount to us. Please do not hesitate to reach out to us should the need arise. Meanwhile, your next order is being dispatched (14/06/2025) by Royal Mail tracked 24. regards Bruno
Just received my order of the 26th April today, and all is well with the items.These are two nice looking wagons and will look good on a long haul train. Many thanks for your speedy dispatch, very kind regards. John Price.
John thank you for your email much appreciated. I hope we can be of service again in the future. Regards
Thank you for your absolutely honest, timely support and assistance. Your customer service has been outstanding.
Refreshing to see in the modern world of retailing, kind regards.
Your vote of confidence means a lot to us. We pride ourselves in putting all our customers needs first. Thank you.
Thank you so much for the beautiful LMS maroon 8f locomotive. Actually beautiful doesn’t do it justice. This locomotive is just awesome. I really appreciate the diverse range of exceptional locomotives on offer. Especially such great Wrenn locos, thanks again.
Always great to hear from satisfied customers. Thank you for letting us know, regards.
Just bought a Hornby L1 from yourselves. Top notch transaction. Good value and 24hr postage.
Delivered Sunday. Immaculate package also. Thank you.
Can’t thank you enough for your seal of approval.
Placed my order on the 20th Feb, received my Hornby R2504 M7 on Saturday 22nd ,very pleased with the model. Good price for this type of model, good postage and quick delivery. Many thanks for your help.
THank you for your custom and approval of our business model.
Order placed 15th January engine arrived safely next day. I am very pleased with my purchase, superb detail. Thanks for your prompt service and safe packing. I will certainly be contacting them again with my wish list.
We look forward to hearing from you in the near future regards.
I have received the Wrenn coach this morning within 24 hours of placing my order and I am very happy with it.
Thank you for a fantastic service and item. All the best.
Its been a pleasure to have been of service, regards.
Thanks for this wonderful model. So much appreciated, really happy with this, such another beautiful model as the others. So much as you described it. Thanks again Scott.
Thank you for your continued interest, valued custom and vote of confidence regards.
Another excellent Locomotive (Black Watch 5 Pole) and matching coaches delivered promptly and safely. Many thanks for the discount it’s much appreciated. 5 stars all the way, best regards, Rob.
We are pleased to be of service and able to help without compromise. Regards and thank you!
Ordered two engine on the 17th June arrived day later 18th! Both models arrived safely and undamaged. Thank you for an excellent service both in costs and punctuality too! Its fair to say l am a very happy bunny today!
Item received, well packaged, invoiced and as described on website and over phone (Khaki Clan Line W2238). A generous discount as well. I am very pleased with Bruno and the model, which is to be kept for display! Pleasure to deal with this company. Charles Watson.
Thank you for your kind words. I am pleased we have been able to assist and meet with your expectations.
Just received my Wrenn Streamlined Coronation today, truly amazing condition and I’m so happy to have bought it. I never thought I would actually get to own one of these. As before a really fast and efficient service, 5* A+ etc etc👍.
Robert thank you for your continued custom very much appreciated. I am sure this engine will provide you with many years of enjoyment, regards.
Received my spamcan today, a beautiful khaki green City of Wells with a 5 pole armature. Absolutely top condition with friendly and efficient delivery. A real pleasure to do business with you.
Thank you for your comments, we hope you have many years of enjoyment, it’s been a pleasure to assist you, regards.
Just received my LNER 8F which arrived in Australia in a week, the engine is in like new condition and well-packed why bother buying elsewhere very happy.
We are a small entity but pride ourselves in offering customer satisfaction without exception. Thank you for your vote of confidence.
I would advise everybody to take a look.
Thank you for your vote of confidence. We appreciate your feedback and your endorsement.
I have bought two or three locos from this collection and they have been in tip top condition. The prices have been value for money. Many thanks.
We are pleased we have been of service and to your satisfaction. We value your feedback and vote of confidence, thank you.
Just received my Clun Castle, and as usual well packed as described this is my 3rd Castle and 6th engine from connoisseur Wrenn and it won’t be the last, I have full trust in their service and can’t wait until my next purchase.
Thank you for your comments and vote of confidence very much appreciated. Your trust in our service and products is very important to us.